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FAQ

About Rare Bond

1] Who are we?
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2] What makes Rare Bond different?
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3] Where is Rare Bond located?
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4] Where is your jewellery made?
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5] Does Rare Bond have a catalogue?
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6] What makes Rare Bond’s jewellery collection stand out?
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7] Is it safe to buy a diamond and other pieces of jewellery over the internet?
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8] I prefer not to make a purchase through the website; is it possible for me to visit Rare Bond in person?
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9] Can an expert assist me with my purchase?
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10] What are the benefits of purchasing directly from top fine jewellery manufacturers?
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11] Are your prices lower than a local jewellery store?
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Quality Assurance & Five Promises by Rare Bond

1] Is my jewellery authentic and certified?
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2] How can I ensure the purity of the gold used in diamond jewellery?
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3] Are the diamonds at Rare Bond certified?
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4] How transparent is Rare Bond about its sourcing?
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5] Does Rare Bond sell Conflict-Free diamonds?
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6] What measures are in place to ensure the quality of the products available for sale?
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7] Could you provide further details about the Five Promises established by Rare Bond?
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Why Rare Bond Represents a Superior Choice for Purchasing Gold and Diamond Jewellery?

1]Why Rare Bond Represents a Superior Choice for Purchasing Gold and Diamond Jewellery?
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Jewellery

1] I can’t find the piece I wanted on the site anymore. Can I still order it?
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2] Can I request a custom design?
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3] I have a photograph of a piece of jewellery. Can Rare Bond create a replica of it?
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4] Can I order a ring in a size that isn't offered in the site?
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5] What if I don't know my ring size?
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6] Can I re-size my ring?
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7] What if there is a problem with my purchase?
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8] What happens if the ring I bought doesn’t fit?
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9] Can I take a ring to my local jeweller to have it resized?
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10] Do pendants come with the chain?
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11] Are prices on rarebond.co subject to change?
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12] Do you match prices if an item I purchased goes down in price later?
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13] I lost my jewellery certificate, can I get a duplicate?
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Making an Online Purchase

1] How should I place an order online?
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2] Can I order by phone?
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3] Will I get an order confirmation?
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4] How to Cancel an Order?
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5] How do I track my order after it has been shipped?
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Booking a Private Visit

1] How can I schedule a visit to the Rare Bond Office/Boutique?
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2] Can someone help me with booking an appointment?
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3] Is it possible to walk in without an appointment?
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Payments

1] What are the payment methods available for a Rare Bond purchase?
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2] Is it possible for me to choose COD/cash on delivery?
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3] Are there any additional fees or hidden costs?
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4] Do prices on Rare Bond fluctuate?
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5] How do I pay with UPI, Credit/Debit card, Net Banking and is it secure?
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6] What is the refund process, and how long does it take to receive my refund?
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Delivery

1] What are the delivery charges for a Rare Bond product to my home?
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2] What is the estimated delivery time frame?
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3] How will my order be delivered?
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4] How is my product protected during delivery?
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5] Does Rare Bond offer international delivery?
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6] Can I update my shipping address after placing an order?
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7] Do you ship to my location (Pin code)?
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8] Is Cash on Delivery (COD) available for my location (pin code)?
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After Purchase Questions

1] Do you offer price matching if an item I purchased is reduced in price later?
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2] What should I do if there is an issue with my purchase?
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3] Can I take my jewellery to my local jeweller for resizing, or any alteration?
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Policies

1] What does "Customer Delight" mean at Rare Bond?
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2] What are the “Terms & Conditions” at Rare Bond?
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3] What is the “Shipping Policy” at Rare Bond?
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4] What is the “Return Policy” at Rare Bond?
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5] What is the “Refund Policy” at Rare Bond?
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6] What is the “Order Cancellation Policy” at Rare Bond?
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7] What is the “Lifetime Product Upgrade Policy” at Rare Bond?
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8] What is the “Lifetime Maintenance & Repairs Policy” at Rare Bond?
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9] What is the “Complimentary Jewellery Insurance” at Rare Bond?
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Customer Support

1] What is the best way to contact the Customer Support Team?
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2] Is it acceptable to reach out even if I do not wish to make an immediate purchase of my jewellery?
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